Patient Information

Fees and Billing
Box Hill Superclinic bulk-bills patients with valid Medicare cards. Patients without Medicare cards will incur consultation fees – you will be advised at time of check-in or consultation. Fees may be charged in some instances for certain procedures and you will be advised at time of check-in or consultation. Fees are due and payable at the time of consultation. We accept cash, credit card and EFTPOS payments.

All fees are NON REFUNDABLE

We do not accept international credit cards or American Express

If you are experiencing financial difficulties, please speak to your doctor at the time of your consultation.

Billing Policy
Private Insurance Policy
Newborns without Valid Medicare Card Policy
Appointments
All consultations with our Doctors are by appointment only. However, patients with urgent medical problems without an appointment will be accommodated and attended to promptly.

Longer consultation times and an interpreter service are available to all patients, so please enquire or inform us when you make your appointment.

Online bookings is available at Box Hill Superclinic. You will be able to make a booking with the Doctor of your choice at a time that suits you without the hassle of a phone call.
After Hours
Box Hill Superclinic endeavours to provide 24 hour medical service. If you need medical care when the Clinic is closed, please call our after hours service on 13 74 25.

Charges may be payable-please enquire at time of calling.
Home Visits
Home visits are only available for regular patients of this Clinic (living within a 5km radius) who are unable to attend because of their medical condition. Visits can also be arranged for practice patients in nursing homes and retirement villages in the vicinity. Consultation fees may be incurred.
Repeat Prescriptions and Referrals
Please note that for repeat prescriptions and referrals, you will need to make a regular appointment with a doctor at the clinic.
Medical Certificate
Our doctor will be able to provide you with a medical certificate if they feel that is appropriate. All Medical Certificate must be requested during the consultation. Medical certificates are legal documents and doctors are not permitted to backdate them.
Test Results
It is practice policy that staff or doctors at Box Hill Superclinic do not discuss or give test results over the phone. Patients are required to make a follow-up appointments to discuss their results.
Reminder System
Our clinic may provide appointment reminders by SMS the day before your scheduled appointment, however, we can not guarantee the successful delivery of the SMS reminder. It is still the patient's responsibility to remember their booked appointment day and time.
Medical Students and GP Registrars
Box Hill Superclinic is a teaching practice for universities and other government regulated bodies. There will be instances when we will ask you (prior to your consultation) if you are willing to have either a medical student or GP Registrar present. It is of great benefit for these students/registrars to observe a consultation and we are grateful for your participation. However, this is totally optional and we will understand if you refuse.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We are committed to protecting the personal information that you entrust to us.

Privacy Statement
Email Policy
Social Media Policy
Your Rights
If you have a problem, we would like to hear about it. Please feel free to talk to your Doctor, one of our managers or receptionists. Alternatively you may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
Complaints
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC: Fill out a complaint form online at hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Health Services Commissioner
Level 26, 570 Bourke Street
MELBOURNE VIC 3000
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